These Terms of Service (“Terms”) govern website design, development, hosting, and related services provided by [legal business name], doing business as CraftedWeb Studio (“CraftedWeb,” “we,” “us”). By approving a project proposal or purchasing services, the customer (“you”) agrees to the applicable written scope and these Terms.
1. Project approval and scope
Before work begins, we will review your inquiry, confirm whether we can take on the project, and agree in writing on the scope, deliverables, timing, price, and any customer responsibilities. A package description is a starting scope; the approved proposal controls if details differ.
Current introductory design fees are Starter $350, Business $650, and Professional $1,000. The packages include one page, up to five pages, and up to eight pages respectively. Hosting is separate and is billed monthly at $35, $50, or $75 for the selected tier. A written proposal should confirm final prices, taxes, any third-party costs, and renewal terms before payment.
2. Payment and hosting subscription
After project approval, we will provide the agreed payment instructions or a Stripe payment link/checkout. Design fees are due as stated in the approved proposal. Work begins after the agreed initial payment is received. The payment schedule, including whether a deposit or full fee is due, must be written into the proposal.
Hosting is a recurring monthly service separate from the design fee. The hosting subscription starts when the website launches. Automatic billing, receipts, failed-payment notices, and cancellation controls will be provided through the configured payment service once Stripe integration is active. Until then, no online Stripe checkout is available through this website.
3. Revisions and additional work
Each design package includes two reasonable revision rounds before launch. A revision round means one consolidated set of feedback on the current design. New features, additional pages beyond the package, substantial changes to approved direction, and work requested after launch are outside the included scope and require a separate written quote.
4. Customer responsibilities
You will provide accurate project information, timely decisions, and content or materials you are responsible for supplying. You confirm that you have the rights needed for any text, photos, logos, and other materials you provide. You are responsible for reviewing and approving the site content before launch.
5. Ownership and third-party materials
After all amounts due for the project are paid, you retain ownership of your domain and the agreed custom website deliverables, subject to any third-party software, fonts, stock assets, open-source components, or other materials governed by their own licenses. Register your domain in your own name. We retain ownership of our pre-existing tools, methods, and reusable materials.
6. Hosting service
Hosting includes website hosting, SSL/HTTPS, domain connection, routine backups, uptime monitoring, server infrastructure management, and technical hosting support. Business email and domain registration are separate. Hosting does not include unlimited edits, new pages, or redesigns.
Normal hosting requests receive a response within two business days. This is a response target, not a promise that every issue will be resolved within that time. No uptime percentage or service-level guarantee is offered unless a separate written service-level agreement is established.
Routine backups are provided as part of hosting, but you should retain your own copies of important content. Backup frequency, retention, restoration scope, and recovery charges should be specified in the hosting order before customers are accepted: [backup schedule, retention period, and restoration terms].
7. Term, cancellation, and nonpayment
You may cancel hosting with 30 days’ notice using [cancellation method/contact]. State whether a partial-month refund or final billing applies: [final billing treatment].
If a payment is overdue, we will provide advance notice before suspending hosting. The grace period and notice method must be defined before launch: [number of days and notice method]. We may suspend or end services for nonpayment or material misuse, subject to the agreed notice and any applicable law.
8. Refunds
Refunds for project deposits, completed work, and hosting subscriptions are governed by the written refund policy and any project-specific agreement. Attach or publish that policy before accepting payment: [refund policy URL or incorporated policy text]. Nothing in these Terms limits rights that cannot be waived under applicable law.
9. Availability and changes
Websites and networks may experience interruptions, maintenance, or events outside our control. We will make reasonable efforts to manage the hosting environment, but no specific level of availability is guaranteed under these Terms. We may update hosting components or these Terms; material changes to an active service will be communicated as required by the agreement or applicable law.
10. Governing law and contact
These Terms are governed by the laws of [state/country], without displacing any consumer rights that apply by law. Any required dispute process or venue must be stated here after review: [dispute process and venue, if applicable].
Business contact: [legal business name, mailing address, and contact email].
This is a working business-terms draft, not a reviewed customer contract or legal advice. The highlighted operational and legal choices must be resolved, and a written refund policy attached, before these Terms are used with customers.